Terms and Conditions
Retail Prodigy Group Pty Ltd — ACN 628 924 596
SUMMARY
We are committed to ensuring that the privacy of your personal information is respected and maintained at all-times. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).
The Terms and Conditions outlines how we manage your personal information and how we collect, hold, use and disclose that information.
The Terms and Conditions document outlines how the Retail Prodigy Group Returns Policy is managed and governed in participating Samsung Experience Stores and Samsung Studios stores in Australia.
DEFINITIONS
These words when used in this Terms and Conditions have the following specific meanings:
APPs — means the Australian Privacy Principles in the Privacy Act.
Participating Stores — means the Samsung Experience Stores and Samsung Studios owned and operated in Australia by Retail Prodigy Group Pty Ltd — ACN 628 924 596
Personal information — has the same meaning as in section 6 of the Privacy Act, which, for ease of reference, means information or an opinion about an identified individual or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not,
and personal information includes sensitive information.
Privacy Act- means the Privacy Act 1988 (Cth).
Retail Prodigy Group Pty Ltd — means the company who manages and operates the participating Samsung Experience Stores and Samsung Studios in Australia.
Returns — means the returns policy for customer purchases from Retail Prodigy Group Pty Ltd.
Sensitive information — has the same meaning as in section 6 of the Privacy Act which, for ease of reference, means information or an opinion about your racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information, biometric information for automated verification or identification purposes and biometric templates.
We, our, or us — means Retail Prodigy Group Pty Ltd ACN 628 924 596 and each of its related bodies corporate.
You or your — means authorised distributors, retail customers, service providers, contractors, job applicants (or any individual personnel of those foregoing persons) and any other individuals whose personal information we may collect, disclose, use or otherwise handle.
1.0 — GENERAL
1.1 — Dealing with us anonymously
You have the option of not identifying yourself or using a pseudonym when dealing with us unless we are required by law or a court or tribunal to deal with individuals who have identified themselves or it is impractical for us to deal with you if you have not identified yourself. However, if you do so, you may not be able to access, or use, all or part of our goods and services.
1.2 — Direct marketing
From time to time we may use your personal information to provide you with marketing materials in relation to offers, specials, products and services that we have available. We will not collect, use or disclose your sensitive information for the purpose of direct marketing without your written consent. You may opt out of receiving marketing communications from us at any time by following opt out/unsubscribe instructions provided in such marketing communications.
1.3 Accuracy of your personal information
While we will endeavour to ensure that the personal information collected from you is up to date, accurate and complete, we will assume that any personal information provided by you is free from errors and omissions. You may request that we update or vary personal information that we hold about you using the contact details set out below. In some circumstances where we correct a record, we may still require the retention of the original record.
1.4 — Requesting access to your personal information
You may obtain access to personal information which we hold about you by contacting us using the contact details set out below. When you request copies of your personal information held by us, we will endeavour to provide you with such personal information as soon as reasonably practicable, provided however that there may be occasions when access to personal information we hold about you is denied. Such occasions would include where release of the information would have an unreasonable impact on the privacy of others. If we refuse to provide you with access to or correct your personal information, we will provide you with an explanation in writing.
We may require you to verify your identity and specify what information you require. We will give you reasons if we deny access.
We ask that requests for access to personal information be made inwriting. Photo identification may be required. A fee will not apply to making a request for access to your personal information. A fee may apply and be charged to cover our costs in collating, copying and providing certain information to you.
1.5 — Making a complaint about a breach of your privacy rights
If you are of the view we have breached the APPs, the Privacy Act, or any related privacy code in dealing with your personal information, you may make a complaint by writing to us using the contact details set out below and we will endeavour to provide you with confirmation as to how we propose to deal with the complaint as soon as reasonably practicable.
If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner by visiting the following website and following the steps: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint
1.6 — Changes to our Terms and Conditions
We reserve the right to change this policy at any time. The updated policy will be available on this website www.retailprodigygroup.com.
1.7 — The Terms and Conditions may be modified at any time without prior notification by Retail Prodigy Group. Any changes or modifications to the Terms and Conditions may be applied retrospectively.
2.0 — SALES AND DELIVERY
2.1 — All payments need to be made in full before any goods are despatched
2.2 — We reserve the right to extend, cancel or change any promotional offer, discount or coupon at any time.
2.3 — In the event we cannot fulfill your order we will provide a full refund.
2.4 — Prices for our products are subject to change without notice.
2.5 — If you have any questions regarding your purchase please contact info@retailprodigygroup.com and we will respond to your query asap.
2.6 The Products may come with certain guarantees that cannot be excluded under the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2.7 The Products will be your responsibility from the time of purchase.
2.8 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect to the products.
2.9 Product prices are liable to change at any time, but changes will not affect products which have already been purchased.
2.10 In the event that we do not receive payment for a Product, or you incur any debt to us in relation to a Product, we may, at our discretion, refer your debt to a debt collector (including a debt collection agency) to take recovery action.
2.11 Details on any warranty we offer for a Product that you may select for certain Products are available here: http://www.samsung.com/au/support/warranty/index.html. These warranties are in addition to your rights under the Australian Consumer Law.
3.0 — RETURNS
3.1 — We will provide an exchange, credit note or refund in the situation that a product is deemed faulty. In the first instance the product may have to be returned to our Service team for evaluation.
3.2 — Proof of purchase from Retail Prodigy Group is required for all exchanges, credit notes and refunds.
3.3 — If an item was discounted at the time of purchase and a refund is issued then the amount returned will be the discounted amount.
3.4 — If an item is returned then it will be returned to the same tender.
3.5 — If there is no proof of purchase then only a credit-note or exchange option will be available and will be at the manager's discretion.
3.6 — If a purchase requires a refund after being purchased using a Buy Now Pay Later payment option; Afterpay, Openpay, Zip Pay, Klarna, you will need to complete the Retail Prodigy Group returns process as normal and payment refunds will be subject to the individual payment merchant’s policy.
4.0 — Buy Now Pay Later
Samsung Experience Stores and Samsung Studios offer the following Buy Now Pay Later services:
Zip Pay
4.1 Available on purchasers between $350 - $1,000
4.2 Full Zip Pay terms and conditions and information can be found on their website: https://zip.co/au
Openpay
4.3 Available on purchasers between $100 - $2,000
4.4 Full Openpay terms and conditions and information can be found on their website: https://www.opy.com/au/
Klarna
4.5 Available on purchasers between $100 - $1,000
4.6 Full Klarna terms and conditions and information can be found on their website: https://www.klarna.com/au/
5.0 — Finance Options
Samsung Experience Stores and Samsung Studios offer the following Finance options:
Zip Money
Zip Money for purchasers over $1,000
5.2 Full Zip Money terms and conditions and information can be found on their website:
Latitude Finance
5.3 Latitude Finance for purchasers over $1,000
5.4 Full Latitude Finance terms and conditions and information can be found on their website:
https://www.latitudefinancial.com.au/
6.0 — Telecommunications
Samsung Experience Stores and Samsung Studios offer Telstra and Optus connection Services. Our consultants in store can assist you to connect your Samsung device on various plans.
6.1 Telstra
Full terms and conditions regarding Telstra plans can be found here.
6.2 Optus
Full terms and conditions regarding Optus plans can be found on their website:
7.0 — Phone Payments and Video Appointments
7.1 Retail Prodigy Group Customer Experience team use Brauz a third party platform to facilitate payments for customers over-the-phone and via Video Appointments with customers
7.2 Retail Prodigy Group Customer Experience team sends a secure SMS message via the Brauz platform to the customer for phone payments.
7.3 The SMS message includes a URL that links to the Stripe payment gateway for the customer to securely process payment.
7.4 Full Brauz Privacy Policy can be found here: https://brauz.com/privacy/
7.5 Full Brauz Terms and Conditions can be found here: https://brauz.com/privacy/
7.6 For payments via Phone and Video Appointments, Brauz use the payment gateway Stripe, which is connected to a unique Retail Prodigy Group Stripe Account, used for processing transactions.
7.7 Full Stripe Privacy Policy can be found here: https://stripe.com/au/privacy
FAQS
A. What types of personal information do we collect?
We generally collect and hold:
Your name, date of birth, gender, postal and email address, telephone, interests, purchase history, information obtained from any form or application which we may ask you to complete (whether electronic or paper-based), and other information we consider necessary to provide our goods or services to you.
B. How do we collect and hold your personal information?
We generally obtain personal information about you by collecting it:
Directly from you:
For example, via forms you complete for us, and through your interactions with us and our staff as well as via our websites, over the phone, via email or in person.
We will not collect sensitive information about you without first obtaining your consent. Unless one of the limited exemptions under the Privacy Act applies, we will only collect your sensitive information if you consent to such collection and if such sensitive information is reasonably necessary for one or more of our functions or activities.
We hold your personal information in various ways, including in paper and electronic form. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure including through implementation of password protected digital storage solutions as well as keeping paper forms insecure filing systems.
C. For what purposes do we use personal information?
Unless you consent otherwise or where we are otherwise permitted to do so by law, personal information will only be used for the purposes for which it was provided (primary purpose) or for a purpose (secondary purpose) related, or in the case of sensitive information directly related, to the primary purpose. Some examples of the purposes we ordinarily use personal information for are detailed below.
Generally, we will use your personal information:
to provide you with requested goods or services (including contacting you and our delivery agents to make delivery or payment arrangements, issue reminders or arrange returns, contact you concerning the status of an order/purchase, answer questions, respond to your inquiries or requests).
for our internal management purposes, to manage our relationship with you, personalise and improve our services, our websites and stores and to manage the payment and recovery of amounts payable to us by you.
to enable us to conduct our business generally, such as notifying our freight and shipping contractors or our insurers, undertaking quality assurance, internal teaching and data processing and handling.
to tell you about our products or services that might better service your business or personal requirements or other opportunities in which you may be interested.
to comply with any law.
for other purposes which are reasonably necessary in connection with our normal functions and activities.
D. Who will we disclose your personal information to?
Generally, we may disclose your personal information:
to any person you consent to receiving such information (e.g. when you place an order with us, you consent to us providing your name and delivery address to our delivery contractors to enable delivery)
to our staff and management (e.g. for business decision, data processing, marketing and administrative purposes)
to our service providers, advisors and contractors who assist us in operating our business (e.g. IT service providers) or who assist us in providing products or services to you (e.g. our freight and shipping contractors or insurers)
to any person we are required or authorised by law to disclose your personal information
We do not ordinarily disclose your personal information to overseas recipients.
CONTACT US
If you wish to request access to your personal information or make a complaint about possible breaches of privacy, or any other issues relating to the Terms and Conditions please direct your enquiries to:
Privacy Officer
Retail Prodigy Group Pty Ltd
20 Spink Street
Brighton, Victoria 3186
Email: info@retailprodigygroup.com
Phone: +61 3 9530 5075
These Retail Prodigy Group Terms and Conditions were last updated on 27th July 2022.